HOME MINING NEWS BLOG DOWNLOADS TRAINING PARTNERS LEGAL MINING LAWS ABOUT US CONTACT US
(GMT +2)
 
Mining News
SEW-EURODRIVE launches new Field Service Department to boost customer support
23 November 2016
SEW-EURODRIVE launches new Field Service Department to boost customer support

SEW-EURODRIVE has established a Field Service Department, headed up by newly-appointed Eben Pretorius, who has six years’ experience in the industry. The department will focus on customer support, as well as growing the OEM’s footprint in this important industry.

Responsible for the field service function throughout Sub-Saharan Africa, Pretorius explains that the department can carry out a number of services on both mechanical and electronic equipment. This includes site surveys, fault finding, oil changes, inspections, commissioning, on-site repairs, technical advice and application support.

The Johannesburg department has mechanical and electronic field service technicians. In addition, SEW-EURODRIVE has field service technicians at its Durban, Nelspruit, Cape Town, and Port Elizabeth branches.

An important function of the department is to improve and grow SEW-EURODRIVE’s service offering. “It is important that we are able to back up our high-quality products with an equally high-quality field service offering,” Pretorius comments.

Covering a range of industries, from mining to food and beverage, Pretorius explains that all of SEW-EURODRIVE’s products are supported by the Field Service Department. “Our experienced and trained multi-skilled field service team is able to support our large installed base of geared motors, as well as our growing footprint of electronics and industrial gear installations.”

The Field Service Department is currently embarking on a marketing drive to inform SEW’s customer base and sales staff of the full scope of services offered. Pretorius and his team will also educate customers on the value of preventative maintenance, in addition to common issues to look out for.

“An example is where geared units have been mounted incorrectly, resulting in incorrect oil levels and possible premature failures. Using field service to assist with commissioning of units can prevent these types of problems,” Pretorius elaborates.

In addition to the newly-formed Field Service Department, SEW-EURODRIVE recently appointed Paul Clark as its new Head of Repairs. Clark is highly experienced in gearbox repairs, and has already made significant improvements to the Johannesburg Repair Centre to provide better customer service.

SEW-EURODRIVE offers a standby service whereby staff are available 24/7. This includes the production of new units, repair of units, and field service support for breakdowns or emergency situations.

Archive
News ArticleView Article
Rio-Carb repositions itself as a total wear-solutions provider View
Call for mining industry to update its refrigerant systems View
SEW-EURODRIVE supplies MOVITRANS Contactless Energy Transfer system to Sasol Wax View
Rope access enhances cost-effectiveness of NDT inspection View
Chains and sprockets for bulk materials handling, cement applications View
MIP Process Technologies supplies equipment to global iron-ore giant View
Bobcat Equipment SA launches pothole-busting Pavijet MG7 paver View
Wirtgen Group at Steinexpo 2017 with world premiere from Kleemann View
Carrier Launches AquaEdgeTM 19DV Centrifugal Chiller With Green Refrigerant View
Data and digitisation spur on innovation in the mining industry View
12345678910...
Our Partners
ArriveAlive ALCO-Safe
Moolmans PSA
 HSE Solutions
Ctrack Intelligent Solutions Breathalysers
Become a Partner Become a Partner
Links
Quick Links
News
  • Rio-Carb repositions itself as a to
  • Call for mining industry to update
  • SEW-EURODRIVE supplies MOVITRANS Co
  • Rope access enhances cost-effective
  • Chains and sprockets for bulk mater
  • MIP Process Technologies supplies e
  • Bobcat Equipment SA launches pothol
  • Wirtgen Group at Steinexpo 2017 wit
  • Carrier Launches AquaEdgeTM 19DV Ce
  • Data and digitisation spur on innov
  •        Articles
  • Recognize the importance of medical
  • Behavioural implications of alcohol
  • Johnson Controls launches P2000 X-R
  • Improving productivity in the minin
  • Digital Radio to improve mine safet
  • Breathalyser Testing with Lifeloc Q
  • Drug abuse in the workplace – a gro
  • Reporting Unsafe Conditions at Mine
  • Alco-Safe, Breathalysers and Safety
  • Mining regulations on Lifting Machi
  •        Mining Laws
  • Training
  • Downloads
  • Blog
  • About Us
  • Contact Us
  • Home  |   Contact  |   Browser  |   Disclaimer  |   Privacy Policy  |   CMS    
    © 2017 Mining Safety